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Application Support Analyst

Agency: Skilliantech

Job Location: Sheffield, United Kingdom

Specialist area: IT & Telecoms

Rate: £150.00 - £170.00 per day

Duration: 6 - 12 months

Date Posted: 18 October 2012

Ref: MTUK/016

Job Description-
Provide application support activity in 24x7 environment
• Completely own role with minimal supervision/guidance
• Ensuring incidents are resolved within defined SLA
• Incident, Problem, Defect analysis & Resolution
• Analysis of a change and its implementation
• Provide inputs for service improvements
• Timely escalation of issues, risks, etc.
• Co-ordination with other teams
• Controlling and managing all information relating to the project via internal quality systemsand procedures
• On call / out of hours provided (Flexibility on hours of work is expected and some out ofhours cover may be required)
Key Requirements
Minimum 2-3 years of experience in an application support roleFlexible to work on-call,
Provide out of office hours support in 24x7 environmentStrong analytical and decision making abilities
Problem solving and root cause identification skills
Good written and verbal communication skills
Must have extensive and proven knowledge of
o Complex web applications and its associated systems and components
o Unix, Linux, Windowso .Net, IIS & Windows Server
or
Java/Unix Application support experiance
Desirable skills
• Experience in handling tools like RAD, Omnibus, Topaz (HP-BAC) and NMS
• Knowledge of networking technologies and protocols
• Experience of ITIL Service Management Processes and practice

 

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