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Hilary Williams

Job Title:Project Manager/Change…
Industry:All Industries
Available for work:Yes
Member since:March 2014

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freelancesupermarket.com profile

Trading name:The Williams Partne…
Areas covered:Cheshire, Greater Manchester, Merseyside, North Walesmore »
Desired contract duration:6 - 12 months

About My Services:

I am a freelance/interim senior project manager/change manager from a finance background. I now tend to work as a hybrid PM/CM and can cover projects in both the business and IT spheres. I work through a limited liability company and am based in the North West.more »


  • Project Managment
  • Change Management
  • Transformation


  • Managing Successful Programmes (MSP)
  • PRINCE 2
  • CIMA

What Makes Me Great:

I'm well qualified both on paper and by experience. I have great technical ability as well as extremely good softer skills - especially in dealing with people on the ground or stakeholders. I'm articulate and communicate well in all mediums. I enjoy meeting new people and rising to new challenges. I'm tenacious and don't give up and have a solid work ethic. I pride myself in my honesty and integrity and give 100% to any client I work for.more »

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Can be contacted by Contractors:YES
Can be contacted by Agents:YES
Can be contacted by Agencies:YES
Can be contacted by Umbrellas:NO
Can be contacted by ASPs:YES
Can be contacted by Clients:YES

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Contract History

freelancesupermarket.com profile

The summary below lists the last six positions (contract/non-contract).

Period:01.05.08 - 04.11.08
Job Title:Project Manager
Location:North Wales
Description:Provision of project management in 2 key strategic IT Global Shared Service Centre projects (major global organisation restructure and development of a Global Executive Information System), supporting from a Finance project management perspective and reporting into Board level. Aspects of the role were as follows • Develop, implement and monitor project plans and embed project reporting • Develop and implement a business model to capture and track project initiatives for cost savings against the total programme • Liaison with Business Partners and VPs on project deliverables more »
Period:05.11.08 - 30.04.09
Job Title:Project Manager
Industry:Media, Digital & Creative
Description:In relation to a fundamental business reorganisation and re-engineering programme I was responsible for the following in the cash collection programme for the Ad Trader Publication and Auto Trader publication. • Created and managed the project plan and associated reporting including risks and issues log • Created BPR flow diagrams and desktop procedures for SSC and regional call centres • Organised training of SSC and remote centre staff on new processes • Created and delivered training to SSC managers and team leaders on process improvement and the tool to enable them to drive continuous process improvement • Monitoring and tracking of the success of process change more »
Period:05.05.09 - 20.06.09
Job Title:Project Manager
Industry:Financial Services
Description:The objective of the project was to provide a level of comfort in the reporting of Insurance Revenues, which were originating from 10 separate systems and interfacing into SAP. I was brought in to complete the initiation of the project and, having completed extensive investigations and widespread engagement of key stakeholders, delivered the following • the Project Initiation Document, high lighting key areas of process improvement • Recommended work streams and resources to complete the work in an appropriate and organised fashion and prepared a detailed plan based on the recommended work streams • Set up and engaged the project control group, including a comprehensive reporting pack for the group more »
Period:23.08.09 - 15.01.13
Job Title:Programme Manager
Description:Reporting into the Head of Risk (responsible for consumer credit/financing policy), the projects within the programme covered both head office and the contact centre, where payment collections are managed (circa 150 collections agents). As programme manager I • Managed the introduction of credit products into high street stores. This involved developing a process conducive to both customers and staff using a web based solution that can be operated securely from remote locations whilst capturing key data to run incentive schemes, implementation of controls and roll out of training to all staff. • Project managed a strategic project that was to have a wide impact on behavioural change in the call centre accompanied by the introduction of a bespoke IT system to support that change and gave a steer on process improvement, based on finding from root cause analysis • Developed and managed relationships across IT, Sales and Customer Services, at the call centre, E-Business and Legal to ensure that projects were managed effectively to safeguard delivery of the programme I was responsible for • Instilled robust project and programme management within the Credit Risk team at both Head Office and at the call centre, including the embedding of project documents and plans to give structure and promote collective understanding • Introduced a comprehensive suite of programme reports for the key stakeholders and Board of Directors giving clear indications of progress against milestones and project gateways with a focus on risks and issues requiring specific action The projects included a wide variety of subjects and disciplines encompassing telephony, legal compliance, BPR, in relation to collections and fraud, and the IT/systems changes and testing in relation to all projects where applicable. more »
Period:08.05.13 - 01.11.14
Job Title:Senior IT Project Manager
Description:• As part of a large turnaround change programme I managed the IT delivery element of a new International product proposition, including the management of two third parties, ensuring governance was adhered to despite the requirement to deliver to a tight timeline. • Under a programme to optimise billing revenue I o Managed the IT project team in delivering the implementation of the new billing system itself, detailing areas of process change and o Managed the IT and operational teams in delivering a project to install parcel scanning equipment, harnessing data from scanner feeds at the three sort centres, to enable surcharge billing more »

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